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Shopping Information
🛍️ Are all your products authentic?
Yes! We carefully source all our products from trusted suppliers. Each item is selected for quality, style, and durability.
🎨 Do the colors of the products look exactly like the pictures?
We do our best to display accurate colors. However, slight differences may occur due to lighting or screen settings.
💳 What payment methods do you accept?
We accept major debit/credit cards and other secure payment options available at checkout.
💍 Are jewellery items waterproof or tarnish-free?
Most of our jewellery is fashion jewellery. To maintain quality, we recommend avoiding water, perfume, and harsh chemicals.
♻️ Do you restock sold-out items?
Some items are restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter for updates.
👗 How do I care for my accessories and clothing?
Gentle handling and proper storage will help your items last longer.
Payment Infomation
🚚 Do you offer Cash on Delivery (COD)?
No, We do not offer Cash on Delivery (COD)
COD orders often result in higher return-to-origin (RTO) rates. By moving to prepaid, we reduce unnecessary shipping trips, helping us stay eco-friendly and keep our prices competitive for you.
⏱️ How long does shipping take?
Order processing usually takes 1–3 business days.
Delivery time depends on your location and shipping method, typically 5–10 business days.
📦 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS.
🔄 What is your return, refund and exchange policy?
You can find all the details on our Policy page.
📩 How can I contact customer support?
You can reach us through our Contact Us page or email us directly. We usually respond within 24 hours.
