💖 Return, Replacement & Credit Voucher Policy: Our Confidence Promise

At Blush & Dazzle, every order is carefully checked and packed before dispatch. We want customers to receive the correct products in good condition while also maintaining fair and transparent return procedures.

Please read this policy carefully before placing an order.

 

1. Returns & Exchanges

We do not accept returns or exchanges for:

• Change of mind
• Personal preference
• Incorrect product, colour, size or variant selected by the customer
• Minor colour differences caused by photography, lighting, device display or screen settings
• Products damaged after delivery because of use, improper handling, storage or misuse
• Products that have been altered, used, washed or damaged after delivery

For hygiene and safety reasons, the following are generally non-returnable and non-exchangeable once delivered:

• Jewellery
• Earrings and pierced jewellery
• Hair accessories
• Cosmetics and beauty products
• Other hygiene-sensitive products

However, customers may still report products that arrive damaged, defective, incorrect or incomplete.

2. Damaged, Defective, Wrong or Missing Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing from your order

please contact us within 24 hours of delivery.

Email: support@blushanddazzle.in
Phone: +91 8420111995

Please provide:

• Your order number
• Name and contact details
• Description of the issue
• Clear photographs
• A continuous unboxing video wherever available

Reporting the issue promptly allows us to verify the shipment and raise a claim with the courier or fulfilment team where applicable.

3. Unboxing Video

We strongly recommend recording a continuous unboxing video for every order.

For damaged, incorrect or missing-item claims, an unboxing video may be requested as supporting evidence.

The video should ideally:

• Begin before the parcel is opened
• Clearly show the sealed outer package
• Show the shipping label
• Show the complete opening process
• Clearly show all items received
• Clearly show any visible damage, defect or missing item
• Contain no cuts, pauses or editing

For watches, lamps, electronic or functional products, please also record their initial working condition where reasonably possible.

If an unboxing video is unavailable, we may request other reasonable supporting evidence before assessing the claim.

4. Claim Verification

All claims are reviewed before approval.

We may ask for additional photographs, videos, packaging details or other information reasonably required to verify the issue.

Approval is subject to verification of the claim and the condition of the product.

Claims involving damage caused after delivery, misuse, improper storage, accidental damage or normal wear and tear may be rejected.

5. Replacement / Credit Voucher

Once an eligible claim has been verified and approved, Blush & Dazzle may offer:

• Replacement of the affected product, subject to availability; or
• A Blush & Dazzle Credit Voucher

If a replacement is unavailable, a Credit Voucher may be offered for the eligible product amount actually paid.

Original shipping charges are normally excluded from discretionary Credit Voucher calculations.

Credit Vouchers are valid for 90 days from the date of issue, unless otherwise stated.

Our standard policy does not provide refunds for discretionary or change-of-mind return requests.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

6. Refunds Where Applicable

Where a refund is required under applicable law or is specifically approved by Blush & Dazzle, it will normally be processed to the original payment method wherever technically possible.

Refund processing time may depend on the payment gateway, bank or card provider.

Any applicable refund timeline communicated by Blush & Dazzle refers to the time taken by us to initiate the refund. Banks and payment providers may require additional time to reflect the amount in the customer’s account.

7. Return Shipping

If there is any issue with the products you receive and the claim is approved, we will provide appropriate replacement depending on the availability of stock or credit voucher, whatever is feasible for us and return instructions.

If the replacement is accepted, then extra shipping charges are to be borne by the customer. Replacement order will be dispatched in next 4-5 working days after the order is returned back to us.

Please do not send any product back without first contacting us and receiving return instructions.

Unauthorised returns may not be accepted.

8. Sale & Discounted Products

Sale and discounted products are not eligible for change-of-mind returns or exchanges.

However, eligible claims involving:

• Damaged products
• Defective products
• Incorrect products
• Missing products

may still be reported in accordance with this policy.

A promotional discount or coupon does not prevent a customer from reporting an eligible damaged, defective or incorrect product.

9. Order Cancellation

Cancellation requests must be submitted within 24 hours of placing the order.

Please email:

support@blushanddazzle.in

and include your order number.

We will make reasonable efforts to process a cancellation request.

However, if the order has already been:

• Processed
• Packed
• Prepared for dispatch
• Handed over to the courier partner

cancellation may no longer be possible.

10. Returned / Undelivered Parcels (RTO)

A parcel may be returned to Blush & Dazzle when delivery fails because of circumstances such as:

• Incorrect or incomplete address
• Incorrect PIN code
• Customer unavailability
• Incorrect contact number
• Customer refusal to accept delivery
• Repeated failed delivery attempts

If the customer requests re-dispatch of an RTO shipment, additional shipping and/or return-to-origin charges may apply.

Where a Credit Voucher is approved for a customer-caused RTO, applicable shipping, handling or return charges may be excluded or deducted.

11. Jewellery Care

Most jewellery sold by Blush & Dazzle should be treated as fashion jewellery unless specifically stated otherwise.

To help maintain the colour, finish and appearance of jewellery:

• Avoid direct contact with water
• Avoid excessive sweat and moisture
• Avoid spraying perfume or deodorant directly onto jewellery
• Keep jewellery away from chemicals and sanitizers
• Remove jewellery before bathing or swimming
• Avoid wearing jewellery during exercise where possible
• Store jewellery separately in a dry pouch or box
• Wipe gently with a soft, dry cloth after use

Tarnishing, fading, scratches or damage resulting from water, sweat, perfume, chemicals, storage conditions, regular wear or improper handling are not normally considered manufacturing defects.

12. Watch Care

To help protect watches purchased from Blush & Dazzle:

• Avoid unnecessary exposure to water or moisture unless specifically described as water-resistant
• Avoid exposure to perfume, cosmetics and chemicals
• Avoid excessive sweat where possible
• Do not wear while bathing or swimming unless specifically rated for such use
• Avoid dropping, impact or rough handling
• Store in a clean and dry environment

Damage caused by water exposure, chemicals, impact, misuse or improper handling is not normally considered a manufacturing defect.

13. Cosmetics & Beauty Products

Cosmetics and beauty products should be used according to the instructions appearing on the product packaging.

Customers should:

• Check ingredients before use where relevant
• Avoid contact with eyes unless the product is specifically intended for that purpose
• Keep products away from excessive heat and direct sunlight
• Perform a patch test where appropriate
• Discontinue use immediately if irritation occurs

Individual reactions may vary.

Blush & Dazzle cannot be responsible for reactions arising solely from individual allergies, sensitivities, improper use or failure to follow product instructions, except where otherwise required by applicable law.

14. Colour & Appearance Differences

We make reasonable efforts to display product colours and appearance accurately.

However, slight differences may occur because of:

• Lighting during photography
• Screen brightness
• Device display settings
• Camera processing
• Manufacturing variations

Minor colour differences alone are not normally considered a defect.

15. Shipping Charges Policy

Sometimes, we might club more than 1 order of yours. Though you pay separate charges for the orders, no shipping charges would be refunded to you.

If you place an order below 1999/- and later add more products manually, you cannot eliminate or alter the shipping charges you paid previously.

Also, if the actual shipping cost for your order is lower than what we charged you, you cannot ask for a refund for the difference.

For more details about our shipping charges, delivery timelines, and shipping terms, please refer to our Shipping Policy.

16. Contact Us

For questions regarding a return, replacement, damaged product or Credit Voucher, contact:

Blush & Dazzle

Address:
Circus Avenue,
Kolkata, West Bengal – 700017
India

Kothanur,
Bengaluru, Karnataka
560077

Email: support@blushanddazzle.in

Phone: +91 8420111995

Please include your order number whenever contacting us about an existing order.

Last Updated: October 2026

Blush & Dazzle reserves the right to update this policy when operational requirements, product categories or applicable requirements change. The policy applicable at the time of purchase will govern the relevant order, subject to applicable law.